Refund Policy

Overview Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.

Please note: We operate on a strict “Refund Only, No Returns, No Exchanges” policy. To save you time and hassle, you are never required to ship defective or damaged items back to us.

Eligibility for a Refund We only issue refunds for items that are defective, heavily damaged upon arrival, or if you received the incorrect item. To complete your refund request, we require a receipt or proof of purchase, along with clear photo or video evidence showing the defect or damage.

Non-refundable items:

• Gift cards

• Downloadable software products

• Sale/Clearance items (Only regular-priced items may be refunded, unless the sale item arrived damaged/defective).

• Any item where a refund is requested more than 30 days after delivery.

Refund Process Once your refund request and supporting evidence (photos/videos) are received and inspected via email, we will send you an email to notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at DiegelHainer354@gmail.com.

Exchanges We do not offer exchanges. Because we do not require you to return items, if you receive a defective or damaged product and are approved for a refund, you may simply use that refund to place a new order for a replacement if you wish.

Shipping Returns Since we do not require you to physically return any products to us, you do not need to worry about return shipping labels, mailing addresses, or paying for return shipping costs.

Need help? Contact us at DiegelHainer354@gmail.com for any questions related to refunds.